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Batteries.com—Security Breach

Posted by Solitary Dancer on May 24, 2009

I know this is kind of off topic but I also believe our identities and credit are a worthy topic.  I have bought batteries in bulk at Batteries.com and just received a letter about a security breach.

ScreenShot087  Batteries.com had a security breach in February.  All personal and credit information was hacked for a period of a couple weeks.

You should have gotten a letter from them.  But if you did business with them, at any time, I would contact them and see if they will give you a free two year membership to Triple Alert.

Also, make sure you put a fraud alert on your credit report and pull copies of your report.

Here’s some info on what happened

Batteries.com Fraud Prevention

A message from batteries.com

Batteries.com sincerely apologizes for any inconvenience the recent security breach has caused you. We want to assure you that we take exposure of customer information seriously and are committed to protecting the confidentiality of our customers’ private and sensitive information. We recognize the inconvenience associated with the compromise of your information.

We are committed to helping you deal with this situation and encourage you to take advantage of the protections the company made available to you as outlined in your letter. There also are other measures you can take to ensure protection of your personal information which are discussed below.

We at Batteries.com hope these Frequently Asked Questions , and the steps we are taking to protect your personal information, are helpful.

If you have any further questions regarding this incident, please call the Experian Call Center at 1-888-829-6553.


I. Background

  •  What happened?

An individual or individuals illegally “hacked” into a Batteries.com server, resulting in the exposure of name, address, and credit card information belonging to customers which was collected through Batteries.com’s website.

   •  When did this happen?

We believe the hacker(s) illegally accessed Batteries.com’s server starting on February 25, 2009 and for a period of several weeks. The access diminished significantly on or around March 17, 2009 , when we took certain enhanced data protection measures, and by April 9, 2009 , the access was terminated.

   •  When did Batteries.com learn of the incident?

We first learned of the potential exposure to the server on March 13, 2009 , when a customer reported to the company potentially unauthorized activity regarding a credit card account.

Because Batteries.com takes any report regarding the potential exposure of sensitive information seriously , we opened an investigation and put in place a series of measures to prevent further exposure of customer information and this type of hacking from occurring in the future.

Further, the company began working with internal and external forensic experts to ascertain what happened and who may have been affected.

   •  What information was exposed?

Batteries.com, with the assistance of internal and external IT and forensic experts, has conducted a thorough forensic review to determine the circumstances of this attack and those impacted. As a result of this review, we believe that the categories of information exposed were limited to names, addresses, and credit card information.

   •  Have there been any reports of unauthorized or fraudulent use of credit card information in connection with this incident?

As of April 25, 2009 , a small number of Batteries.com customers had contacted the company to report potential unauthorized activity regarding their credit card accounts.

The company notified law enforcement of this incident and is working with them to identify those responsible.

We also have notified the major credit card companies (i.e., American Express, Discover, Mastercard and Visa).

   •  What data security did Batteries.com have in place at the time of the incident?

Batteries.com had a number of security measures in place at the time of the incident, including firewalls and antivirus protections.

   •  What steps did Batteries.com take in response to this incident?

Click here to read the full posting


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